sound lost
 

my 9100 has all of a sudden lost sound. It is very very quiet or none at all. This is with any ring tone/alert and music. I searched the forums but other models were discussed. Any ideas?

Re: sound lost
 

So, no sound through the speakerphone speaker only? You can hear through the phone speaker, and when using headphones? Is that the situation?

Re: sound lost
 

Correct
earbuds/headphones work for sound from music and video.
The speaker does not work. so no ringtone, no alarm, no music. I have not had the occassion to try to see if it works on a phone call. I have played with different tones to see if that was it. but no sound.
It does vibrate so I know the ringing is happening.

I have pulled the battery 2 times to see if a hard reset would work. no change.

I am wondering if I need to replace the unit, reload 0s6 or down grade to 0s5 or ...any other ideas?

Re: sound lost
 

When playing a media file there should be a menu item to switch to phone. That would be another way to test the phone speaker. But sounds to me like the speakerphone speaker has a problem. If you dropped the BlackBerry it might be a separated connection.

Re: sound lost
 

Thanks for your ideas.
yes - no sound. I travel the world with it and it is in constant use--and it has been dropped a few times. I dropped it in Delhi a week ago on a tile floor which I thought the back would pop off-it did not but-now in reflection, I do remember the ring tone was not always working since then. It has been bullet proof compared to my 8100. So no surprise as a 3 year old unit if a connection has finally gone. I guess time to replace it or take it apart and see if I can find a break....
This kills me as I like the pearl and none of the newer models thrill me and it who knows when the 10 comes.

Re: sound lost
 

There are plenty of websites from which you can order a new 9100 series devices. If you really like the device, order 3 or 4 of them.