Some emails not received on handheld
Hi,
From time to time, pretty seldom actually, some messages are not received on handhelds. I had the case last Friday and here are 2 examples from the MAGT log : Code:
[30085] (09/09 20:06:19.512):{0x15F4} {xxx@xxx} New mail has arrived, EntryId=10221111 Code:
[30085] (09/09 20:08:45.877):{0x15AC} {xxx@xxx} New mail has arrived, EntryId=10223510 BES Express : 5.0.1.13 Terminal : 8900 v4.6.1.310 Thanks Christian |
Re: Some emails not received on handheld
If you go on the "Component information" of the specific user, what is the number of filtered messages?
Also, you can remotely check the filter via "Messaging configuration" on the Web Admin console. |
Re: Some emails not received on handheld
Does the handheld have Content Protection enabled?
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Re: Some emails not received on handheld
Scrap that, just been back through my emails from a few years ago.
You may need to manually regenerate the handheld encryption key. RIM's opinion was that the key regeneration was corrupted, most likely due to: 1) A BlackBerry device being connected to another user's Desktop Manager or 2) The BlackBerry device going out of coverage or being switched off during the automatic key regeneration process. |
Re: Some emails not received on handheld
Thanks for the replies. Indeed, BAS shows no filtered messages. No content protection activated. I've asked the user to regenerate the encryption key. Wait and see if that happens again.
Anyway, thanks again. |
Re: Some emails not received on handheld
Incidentally, I also witnessed with this issue that you could send a <confirm> message and receive the automated response without the message appearing in the message list on the handheld.
Hope the key regeneration works for you. |
Re: Some emails not received on handheld
Wouldn't an invalid key prevent all messages from being delivered, not just some?
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