Having trouble synchronizing contacts between Pearl and Outlook
Just got a new Pearl and I'm trying to transfer my Outlook contacts into the phone. I have approx 125 contacts and the first 41 transferred fine. Then for some reason Intellisync stopped and gave me the error message "Unable to write or update application data". I deleted the transferred contacts to do it over again and it stops at the same spot. I checked the phone memory and it says i have 9,752,668 Bytes of memory (9 mb's, correct?). I tried to see if the contacts were bad and it stops at one particular contact but no luck finding anything wrong w/ them. I even tried deleting the contact it stops at but no luck. Several more attempts at deleting the transferred stuff and it still stops at 41 contacts.
also another thing i just noticed... everytime i try to sync, my phone time switches to Eniwetok (GMT -12:00). i always have to switch back to Pacific time. Any ideas? |
Chances are you have at least one contact that is missing either a Last Name, First Name, or Company on outlook. It must have at least one of these 3 fields in order for it to sync.
Other possible causes are invalid characters or not enough memory, but generally you'll find that you have a contact w/o the above information and you can just add that in and you won't have any problems. |
I've synced 150+ contacts at one time from outlook. So you shouldn't be running into a limit or memory issue.
Did you check the log? Goto the Synchonize screen and click on the Configuration tab. Look for the View log button. This is the log of the most recent sync. There should be some clue here. |
RIM Technical Knowledge Center KB-00729
There are four possible causes of this error message. Cause 1: There are Contacts in Outlook that do not contain information in the First Name, Last Name, or Company fields. Verify that each Contact entry is assigned a First Name, Last Name, and Company Name.
****Edit: You can use the following to search contacts in most recent versions of Outlook - Click Contacts to view your list of contacts. Click Options. Select Advanced Find. Go to the Advanced tab. Select First Name from Frequently-used fields list. Change the Condition to (IS EMPTY) and click Add To List button. Repeat steps 5 and 6 for Last Name and Company Click the Find Now button. **** Cause 2: Not enough storage space on the handheld Create more space on the handheld by reducing the range of days with Intellisync. If additional storage space is required, remove applications from the handheld with Application Loader. Reducing the range of days with Intellisync: Reducing the range of days restricts the number of appointments or events being transferred to the handheld. You can choose to transfer all items to your handheld, transfer only future items, or transfer items which fall between a range of days. Reducing the range of days will increase the amount of space on the handheld.
Cause 3: Invalid characters in name or address fields There are invalid characters such as +, $ or % in the name or address fields of address book entries. The handheld is only able to read text. Any symbols appearing in the name or address fields are considered invalid characters and will cause the error. Verify there are no invalid characters in the name or address fields of address book entries.
Cause 4: Handheld database is corrupted Clear the corrupted handheld database by connecting the handheld to your personal computer. Double click Backup and Restore > Advanced. Select the database for the application where the error occurred and click Clear.
Sorry it took a while to find it and post it. At work atm, needed to get a few minutes free time. Bob |
i've checked, double checked and then triple checked all contacts. they all have a least a last, first or company name (actaully, none have company name, only first or last).
i had one contact w/ a "-" and fixed that. i had three contacts with a ",". not sure if those were issues but i removed them. i have about 6mb of mem so that shouldn't be an issue. i cleared the database by following the instructions to go thru back up and restore... etc. still no luck. it actually stops at 43 contacts (not 41 like i said earlier). here's the log: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - On 4/7/2007 10:36 AM Synchronize Handheld Address Book with Microsoft Outlook Contacts First System: Handheld Second System: Microsoft Outlook Conflict Resolution: Notify Total Inputs From First System: 0 Input From Second System: READ "A1" READ "A1" READ "<Unspecified>" READ "Andrews" READ "Andrews" READ "Apraiser" READ "Mail" READ "Bailey" READ "Balanag" READ "Balanag" READ "<Unspecified>" READ "Becerra" READ "Bill" READ "Bill" READ "Blynn" READ "Breiz" READ "Bui" READ "Cabcabin" READ "Cabcabin" READ "Camous" READ "Nina" READ "Cdc" READ "Cell" READ "CELL" READ "CELL" READ "Chan" READ "Chang" READ "Chang" READ "Check" READ "Svc" READ "Codog" READ "Ctr" READ "Corkie" READ "Liason" READ "Cybulski" READ "DA" READ "<Unspecified>" READ "Dad" READ "Services" READ "Drew" READ "Dougherty" READ "Dragon" READ "<Unspecified>" READ "<Unspecified>" READ "Faria" READ "Baltazar" READ "Flato" READ "Flores" READ "Free" READ "Gould" READ "Hadden" READ "Home" READ "Home" READ "Hoover" READ "Hotel" READ "Spd Bell John" READ "Jonathan" READ "Cell" READ "Work" READ "Cell" READ "Home" READ "Stn" READ "Home" READ "Cell" READ "Little" READ "Long" READ "Cell" READ "Magny" READ "Mantell" READ "Maring" READ "Martinez" READ "Mateo" READ "Mather" READ "Cell" READ "Minutes" READ "Cell" READ "Mom" READ "Montoya" READ "Murawaski" READ "Nahn" READ "Neri" READ "<Unspecified>" READ "NonEm" READ "Nursery" READ "Osai" READ "Elementary" READ "Del Paso Vet" READ "Pd" READ "Pinola" READ "Predium" READ "Property" READ "Cell" READ "Records" READ "Spencer" READ "Sac" READ "Sac" READ "San Mateo" READ "Spd Bell Sherry" READ "Somontan" READ "Strachan" READ "Cell" READ "Strachan" READ "Suehowicz" READ "Hawley" READ "Tax" READ "Cell" READ "Toby" READ "<Unspecified>" READ "Agt" READ "<Unspecified>" READ "Voice" READ "M" READ "Spd Walker Eric" READ "<Unspecified>" READ "<Unspecified>" Total Inputs From Second System: 115 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Summary of Data Analysis: A1 - Added on Second System A1 - Added on Second System - Added on Second System Andrews - Added on Second System Andrews - Added on Second System Apraiser - Added on Second System Mail - Added on Second System Bailey - Added on Second System Balanag - Added on Second System Balanag - Added on Second System - Added on Second System Becerra - Added on Second System Bill - Added on Second System Bill - Added on Second System Blynn - Added on Second System Breiz - Added on Second System Bui - Added on Second System Cabcabin - Added on Second System Cabcabin - Added on Second System Camous - Added on Second System Nina - Added on Second System Cdc - Added on Second System Cell - Added on Second System CELL - Added on Second System CELL - Added on Second System Chan - Added on Second System Chang - Added on Second System Chang - Added on Second System Check - Added on Second System Svc - Added on Second System Codog - Added on Second System Ctr - Added on Second System Corkie - Added on Second System Liason - Added on Second System Cybulski - Added on Second System DA - Added on Second System - Added on Second System Dad - Added on Second System Services - Added on Second System Drew - Added on Second System Dougherty - Added on Second System Dragon - Added on Second System - Added on Second System - Added on Second System Faria - Added on Second System Baltazar - Added on Second System Flato - Added on Second System Flores - Added on Second System Free - Added on Second System Gould - Added on Second System Hadden - Added on Second System Home - Added on Second System Home - Added on Second System Hoover - Added on Second System Hotel - Added on Second System Spd Bell John - Added on Second System Jonathan - Added on Second System Cell - Added on Second System Work - Added on Second System Cell - Added on Second System Home - Added on Second System Stn - Added on Second System Home - Added on Second System Cell - Added on Second System Little - Added on Second System Long - Added on Second System Cell - Added on Second System Magny - Added on Second System Mantell - Added on Second System Maring - Added on Second System Martinez - Added on Second System Mateo - Added on Second System Mather - Added on Second System Cell - Added on Second System Minutes - Added on Second System Cell - Added on Second System Mom - Added on Second System Montoya - Added on Second System Murawaski - Added on Second System Nahn - Added on Second System Neri - Added on Second System - Added on Second System NonEm - Added on Second System Nursery - Added on Second System Osai - Added on Second System Elementary - Added on Second System Del Paso Vet - Added on Second System Pd - Added on Second System Pinola - Added on Second System Predium - Added on Second System Property - Added on Second System Cell - Added on Second System Records - Added on Second System Spencer - Added on Second System Sac - Added on Second System Sac - Added on Second System San Mateo - Added on Second System Spd Bell Sherry - Added on Second System Somontan - Added on Second System Strachan - Added on Second System Cell - Added on Second System Strachan - Added on Second System Suehowicz - Added on Second System Hawley - Added on Second System Tax - Added on Second System Cell - Added on Second System Toby - Added on Second System - Added on Second System Agt - Added on Second System - Added on Second System Voice - Added on Second System M - Added on Second System Spd Walker Eric - Added on Second System - Added on Second System - Added on Second System Records Added or Changed - Conflicting: 0 Records Added - Not Conflicting: 115 Records Changed - Not Conflicting: 0 Records Deleted: 0 Records Unchanged: 0 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Updates To First System: ADD "A1" ADD "A1" ADD "<Unspecified>" ADD "Andrews" ADD "Andrews" ADD "Apraiser" ADD "Mail" ADD "Bailey" ADD "Balanag" ADD "Balanag" ADD "<Unspecified>" ADD "Becerra" ADD "Bill" ADD "Bill" ADD "Blynn" ADD "Breiz" ADD "Bui" ADD "Cabcabin" ADD "Cabcabin" ADD "Camous" ADD "Nina" ADD "Cdc" ADD "Cell" ADD "CELL" ADD "CELL" ADD "Chan" ADD "Chang" ADD "Chang" ADD "Check" ADD "Svc" ADD "Codog" ADD "Ctr" ADD "Corkie" ADD "Liason" ADD "Cybulski" ADD "DA" ADD "<Unspecified>" ADD "Dad" ADD "Services" ADD "Drew" ADD "Dougherty" ADD "Dragon" ADD "<Unspecified>" IGNORE "<Unspecified>" Total Updates To First System: 44 Field mapping used for translation: Microsoft Outlook Handheld Job Title ----------------------- Title Company Name -------------------- Company Name Body ---------------------------- Notes Business Address Street 1 ------- Address1 Business Address Street 2 ------- Address2 Business Address City ----------- City Business Address State ---------- State/Prov Business Address Country -------- Country Business Address Postal Code ---- Zip/Postal Code Business Fax Number ------------- Fax Business Telephone Number ------- Work Phone Business Telephone Number 2 ----- Work Phone 2 Mobile Telephone Number --------- Mobile Phone Pager Number -------------------- Pager Radio Telephone Number ---------- Direct Connect Email1 Address ------------------ Internet Address1 Email2 Address ------------------ Internet Address2 Email3 Address ------------------ Internet Address3 Home Address Street 1 ----------- Home Address1 Home Address Street 2 ----------- Home Address2 Home Address City --------------- Home City Home Address State -------------- Home State/Prov Home Address Country ------------ Home Country Home Address Postal Code -------- Home Zip/Postal Code Home Telephone Number ----------- Home Phone Home Telephone Number 2 --------- Home Phone 2 Middle Name --------------------- Middle Name Other Telephone Number ---------- Other Phone Title --------------------------- Salutation Web Page ------------------------ Web Address First Name ---------------------- First Name Last Name ----------------------- Last Name User Defined String 1 ----------- PIN User Defined String 2 ----------- Interactive Handheld User Defined String 3 ----------- 1-way Pager Categories ---------------------- Categories Contact Photo ------------------- Picture Unable to write application data record. Translation Canceled! |
Problems synchronizing with Outlook
I have exactly the same problem. I have double-checked all the contacts and there is something entered in all the necessary fields. There are no illegal characters anymore. What I have noticed in my case, is that the contacts that failed to synchronize are mostly the ones with last names starting with T, U, V, W, X, Y....not sure why. What's curious is that a few contacts starting with these letters DID synchronize, but most did not.
Would appreciate any ideas.... |
Just tried something that seems to have solved the problem. Things to note:
1. The synch process stops at the point where it encounters one contact with a problem. So you have to find that one contact. It seems to process the items in chronological order of the last modified date/time. 2. When synching, after it reads/processes the records on the handheld and Outlook, it gives you a dialog asking you to Accept/Cancel/Details of new additions. Click on details, then click on the first item...that is probably the one causing the problem. 3. In my case, the Outlook details looked fine, with first name, last name etc., but in fact in the translation from Outlook to Blackberry, the fields did not translate for some reason and to the Blackberry software, the contact "seemed" to be missing the required first and last names... hope this helps. |
ha! funny you posted this. i went through the same thought process and found the corrupt file. like you said, in outlook it looks fine. but when viewing through the "details" it shows up w/ nothing in the required fields. i deleted this one and all is good now8-)
weird thing is i tried adding the same contact into outlook but it continues to show up as a bad file when trying to sync... weird. no big though. i can live that... i'll just add the contact through the phone. thanks all! |
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