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-   -   Whatsapp Error starting (http://www.blackberryforums.com/showthread.php?t=266472)

mea 11-08-2014 03:22 AM

Whatsapp Error starting
 
Hi everyone,
I have 9800 I'm having problems with my Whatsapp I upgraded now its say Error starting Whatsapp error loading module whatsapp errorverify, pls I need your help
Posted via BlackBerryForums.com Mobile

aiharkness 11-08-2014 08:15 AM

Re: Whatsapp Error starting
 
Here is what I would do if it were me.

1. Check your free memory. Delete apps you don't really need.

2. Test.

3. If app still doesn't work .....

4. Delete the app. (Don't uninstall. Delete.)

5. Do a hard reset. (Remove the battery while the device is powered on. Wait a minute. Put battery back in.)

6. Redownload and install the app.

7. Test.

8. If you still get the error, and you really want to use the app......

9. Do a full backup.

10. Do a security wipe.

11. Selectively restore just your data (calendar, address book, etc.) but do not restore settings. Manually do the settings later.

12. Download and install the app again.

13. Test.

14. Assuming it is working now, download and install your other apps one at a time, and test for 12 or 24 hours before installing the next app. If it is not working .....

15. Do a clean install of the device software.

16. Repeat steps 11-13.

Good luck.


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