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- General 8500 Series Discussion - Gemini (http://www.blackberryforums.com/forumdisplay.php?f=132)

- - 8520 problem (http://www.blackberryforums.com/showthread.php?t=265151)

annede

09-08-2013 07:37 PM

8520 problem

I can't instal an os on my phone because of this.. i can't get passed the loader , it does 3 checks then tells me "The BlackBerry device Software does not have device software for the device that you have connected to your computer conntact your wireless service provider or system administrator " What should i do?

Dubdub

09-09-2013 06:38 AM

Re: 8520 problem

Are you installing an OS for the 8520?

Are you following our directions exactly?

Escorts

09-09-2013 11:18 PM

Re: 8520 problem

KB02247-“The BlackBerry Desktop Software does not have BlackBerry Device Software for the device that you have connected to the computer” appears when an attempt is made to update BlackBerry Device Software

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