Forum: BlackBerry Help
12-02-2015, 06:15 PM
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Replies: 5
Views: 8,614
Re: BB q5 WiFi issues
This where you are at.....
You need to do a clean OS reload to rule out software. Do a backup first. Do a full backup. Also selectively backup each of the three databases. Test the clean OS before...
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Forum: BlackBerry Help
12-01-2015, 05:57 PM
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Replies: 5
Views: 8,614
Re: BB q5 WiFi issues
One other idea. I didn't mention it because you say only the Q5 has the problem. But just for giggles, power cycle the router. If there is a separate modem, turn off the power on that as well. Count...
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Forum: BlackBerry Help
11-27-2015, 06:58 PM
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Replies: 5
Views: 8,614
Re: BB q5 WiFi issues
Did you try doing a soft reset? There are two methods. One is by holding down the up and down volume buttons. You will hear the device make a screen shot, and keep holding until the device starts...
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