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Forum: BlackBerry Network

11-07-2011, 12:05 PM

Replies: 40

SRP Disconneted - RIM tech support stated other reports are coming in now

Views: 31,391

Posted By pomc

Re: SRP Disconneted - RIM tech support stated other reports are coming in now

Thank you for contacting BlackBerry Technical Support. It has been a pleasure to work on this issue with you.

As of this time below is the official response to the SRP connectivity issue:
...

Forum: BlackBerry Network

11-07-2011, 11:43 AM

Replies: 40

SRP Disconneted - RIM tech support stated other reports are coming in now

Views: 31,391

Posted By pomc

Re: SRP Disconneted - RIM tech support stated other reports are coming in now

A 2nd reply from RIM support:

I see SRP Sxxxxxx is now connected, and once again this situation appears to be part of a greater incident, yet one in which the Research In Motion BlackBerry...

Forum: BlackBerry Network

11-07-2011, 11:34 AM

Replies: 40

SRP Disconneted - RIM tech support stated other reports are coming in now

Views: 31,391

Posted By pomc

Re: SRP Disconneted - RIM tech support stated other reports are coming in now

Received this message from RIM support just prior to the SRP reconnecting. WTF kind of statement is that?

Thank you for contacting BlackBerry Customer Support.

Please know we have now fielded...

Forum: BlackBerry Network

11-07-2011, 11:31 AM

Replies: 40

SRP Disconneted - RIM tech support stated other reports are coming in now

Views: 31,391

Posted By pomc

Re: SRP Disconneted - RIM tech support stated other reports are coming in now

Our SRP just reconnected.

Forum: BlackBerry Network

11-07-2011, 11:05 AM

Replies: 40

SRP Disconneted - RIM tech support stated other reports are coming in now

Views: 31,391

Posted By pomc

Re: SRP Disconneted - RIM tech support stated other reports are coming in now

Nothing yet. Still up in LA and Atlanta though. Was hoping this would just be a blip.

Forum: BlackBerry Network

11-07-2011, 10:33 AM

Replies: 40

SRP Disconneted - RIM tech support stated other reports are coming in now

Views: 31,391

Posted By pomc

SRP Disconneted - RIM tech support stated other reports are coming in now

The SRP of our Washington DC BES is disconnected as of 10:05am EST. Our Los Angeles and Atlanta sites are fine.

RIM Tech support told me that other calls were coming in reporting the same issue.

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