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Search took 0.03 seconds. Search: Posts Made By: pej
Forum: BES Admin Corner 01-12-2011, 01:26 PM
Replies: 3
Views: 2,245
Posted By pej
Re: BES 5.0.2 and WebSense Filtering - Has anyone got this working correctly??

I have run Websense integrated with Cisco ASAs, using the Websense ActiveDirectory-based transparent user authentication. Because the BES essentially proxies web requests for all BlackBerries, there...
Forum: BES Admin Corner 01-12-2011, 01:22 PM
Replies: 5
Views: 4,896
Posted By pej
Re: Device LOCK after x failed password attempts?

Thanks Penguin, that's what I was afraid of (but expecting). We'll probably need to set the "Suppress Password Echo" option to False to make it easier for the forgetful folks.

Getting them to use...
Forum: BES Admin Corner 01-12-2011, 12:26 PM
Replies: 5
Views: 4,896
Posted By pej
Device LOCK after x failed password attempts?

We've convinced management to start applying IT policy to our devices, but they don't like the notion of wiping devices due to password failures. They would prefer "Lock device and require a password...
Forum: BES Admin Corner 05-29-2009, 08:37 AM
Replies: 7
Views: 2,550
Posted By pej
Device wipe - controlled at the BES or in the cloud?

When I send a Remote Wipe from our BES (Domino 4.1.6), does it get queued to the device in RIM's "cloud", or is the BES responsible for delivery of the command? Is there some "time out" on a queued...
Forum: General Legacy Device Discussion 08-15-2007, 01:51 PM
Replies: 5
Views: 3,552
Posted By pej
Support gave me this process: - Delete the...

Support gave me this process:

- Delete the Desktop[CMIME] service book on the BlackBerry
- From BES Manager, use IT Admin -> Resend Service Book to resend the service books
- On the device, turn...
Forum: General Legacy Device Discussion 08-15-2007, 10:02 AM
Replies: 5
Views: 3,552
Posted By pej
Missing USER account entry in View Folders

I am seeing this same problem with a new 8800 from Tmobile, running 4.2.1.74.

The user went through Enterprise Activation without any errors, though it did take a LONG time after EA said it was...
Forum: GPS & Mapping 04-30-2007, 03:29 PM
Replies: 12
Views: 2,313
Posted By pej
For what it's worth, I've had several 8700 users...

For what it's worth, I've had several 8700 users load BBMaps today from the BlackBerry - BlackBerry | BlackBerry Maps (http://www.blackberry.com/maps) link, and they have received version 1.0.70. ...
Forum: GPS & Mapping 04-30-2007, 09:27 AM
Replies: 12
Views: 2,313
Posted By pej
Using the URLs inside the...

Using the URLs inside the http://www.knology.net/~acidmax/blackberry/maps.jad file posted in another thread I just pulled the individual .cod files down from RIM. I'm not sure how to tell which...
Forum: BES Admin Corner 03-16-2007, 09:40 AM
Replies: 6
Views: 4,757
Posted By pej
As another data point -- we had a user bring in...

As another data point -- we had a user bring in his 8800, and it would not activate until we did a Wipe.

RIM support said OTAKEYGEN errors in the BES log pretty much always point to the need to...
Forum: BES Admin Corner 02-28-2007, 10:44 AM
Replies: 10
Views: 1,156
Posted By pej
See the DST FAQ...

See the DST FAQ (http://www.blackberry.com/select/dst2007/faq.shtml#server1) on RIM's site...
Forum: BES Admin Corner 02-27-2007, 12:22 PM
Replies: 57
Views: 10,084
Posted By pej
We replaced the patcher 1.5 files with the...

We replaced the patcher 1.5 files with the patcher 2.2 files in 'DST Upgrade' directory.
The 'loader.exe /index' took a minute or so to update the files.
We remove everything in our "PackageCache"...
Forum: BES Admin Corner 02-26-2007, 03:55 PM
Replies: 607
Views: 78,904
Posted By pej
fwiw, about half of our Nextel 7520's with...

fwiw, about half of our Nextel 7520's with 4.0.0.249 have had the DST patch installed via OTA push. No particular problems so far.
The other half we are waiting to get back on-the-air...folks seem...
Forum: BES Admin Corner 02-23-2007, 04:01 PM
Replies: 607
Views: 78,904
Posted By pej
After installing the latest 8100 (Cingular and...

After installing the latest 8100 (Cingular and Tmobile), 8700 (Cingular and Tmobile) and 8707 (VodafoneUK) handheld software on our BES, this is what we have. It was probably overkill installing ALL...
Forum: BES Admin Corner 02-23-2007, 09:12 AM
Replies: 607
Views: 78,904
Posted By pej
We're on Domino 4.1sp1hf3. I just figured out...

We're on Domino 4.1sp1hf3. I just figured out the device.xml/vendor.xml intersections this morning (before reading your post) and created the same list you did ;-).

Short of downloading software...
Forum: BES Admin Corner 02-22-2007, 03:22 PM
Replies: 607
Views: 78,904
Posted By pej
vendor ID 0x64 or hardware ID 0x84000b03 is not supported....

Thanks for the sql, hillrp.

Now the next error on the agenda...we are seeing the following messages in the POLC log when our software configuration pushes. It's hard to know what matches to which...
Forum: BES Admin Corner 02-22-2007, 09:54 AM
Replies: 607
Views: 78,904
Posted By pej
How are you identifying the user in the...

How are you identifying the user in the SyncDeviceMgmt table? I'm not sure how to map the UserConfigId to the user's PIN.
Forum: BES Admin Corner 02-21-2007, 04:55 PM
Replies: 24
Views: 4,220
Posted By pej
I had the same thought -- the docs say this...

I had the same thought -- the docs say this (Admin Guide, page 80):


So everything is recreated by the system. No idea how much impact this would have -- maybe do it a 100 users at time?
Forum: BES Admin Corner 02-20-2007, 11:05 AM
Replies: 53
Views: 12,153
Posted By pej
Thanks for the reply. Is it still just text that...

Thanks for the reply. Is it still just text that gets rendered?

Odd that significant changes are not mentioned anywhere...this would seem like a big deal, especially if someone is looking at...
Forum: BES Admin Corner 02-20-2007, 09:56 AM
Replies: 53
Views: 12,153
Posted By pej
Can you give some more details on this? I don't...

Can you give some more details on this? I don't see anything specific in the Release Notes or docs about new PDF capabilities. Are they specific to OS 4.2?
Forum: BES Admin Corner 02-19-2007, 11:38 AM
Replies: 2
Views: 3,144
Posted By pej
Log Retention settings for SMS, Pin, PhoneCall logs?

We're running BES 4.1sp2hf3 for Domino.

We recently turned on SMS, Phone Call, and PIN logging on our BES. We've noticed that the Log Retention settings in the BlackBerry Server Configuration...
Forum: BES Admin Corner 01-09-2007, 09:39 AM
Replies: 6
Views: 1,350
Posted By pej
The MDSPushvsPull and HistoricalStats...

The MDSPushvsPull and HistoricalStats applications now work correctly, generating proper stats. That was my main issue with the previous version.
Forum: BES Admin Corner 12-14-2006, 04:09 PM
Replies: 1
Views: 1,033
Posted By pej
HistoricalStats BRK 4.1.0.9 creates no data stats?

We have Resource Kit 4.1.0.9 and BES 4.1sp1hf3. HistoricalStats is only providing data for the Message TO, Replied/Forwarded FROM, OTAFM TO OTAFM FROM columns. All other data columns in the output...
Forum: General Legacy Device Discussion 11-20-2006, 02:27 PM
Replies: 19
Views: 11,445
Posted By pej
We am our IT people ;-) It's always been way...

We am our IT people ;-)

It's always been way too much fun trying to get all the right service books to show up with Nextel, and I've done the full dance with Nextel support to no avail. Results...
Forum: BlackBerry Network 11-20-2006, 10:35 AM
Replies: 6
Views: 2,760
Posted By pej
My Nextel 7100 has been losing data service...

My Nextel 7100 has been losing data service (lowercase "l") regularly for the past 3 or 4 days. Re-registering with the network seems to fix it for a while.

We had another Nextel 7520 with the...
Forum: General Legacy Device Discussion 11-20-2006, 10:13 AM
Replies: 19
Views: 11,445
Posted By pej
Nextel support folks, can you give us the...

Nextel support folks, can you give us the "correct" IT Policy recipe for allowing Nextel MMS to work in a BlackBerry ENTERPRISE Server environment?

We have IT Policies in place and most of our...
Forum: BES Admin Corner 11-01-2006, 09:56 AM
Replies: 3
Views: 2,471
Posted By pej
MMS messages (Nextel) are NOT logged

One other item of interest -- RIM Support confirmed that MMS messages from the Nextel network are NOT logged and can not be logged. Lovely iDEN stuff...

We've found MMS on Nextel to be so...
Forum: BES Admin Corner 10-30-2006, 11:03 AM
Replies: 3
Views: 2,471
Posted By pej
Response from RIM Support: "SMS logging...

Response from RIM Support:

"SMS logging should be almost in real time just like the rest of the BlackBerry Enterprise Server logs."
Forum: BES Admin Corner 10-25-2006, 10:56 AM
Replies: 3
Views: 2,471
Posted By pej
BES SMS log - how often is it updated?

We're looking at enabling the SMS logging capability in BES 4.1.1. I haven't been able to find any information explaining how often the SMS/PIN/Call logs are pulled down from the BlackBerry device. ...
Forum: BES Admin Corner 10-24-2006, 09:47 AM
Replies: 1
Views: 1,297
Posted By pej
We see the same situation on our BES (4.1sp1hf2)...

We see the same situation on our BES (4.1sp1hf2) with Domino 7.0.2 (Win2k). The 'Click Here' type of links are seen as plain text on the BlackBerry (7100i with OS 4.1 in my case).
Forum: BES Admin Corner 10-10-2006, 03:11 PM
Replies: 30
Views: 13,297
Posted By pej
Support suggested adding the Notes data directory...

Support suggested adding the Notes data directory to the beginning of the PATH variable. I.e. c:\lotus\domino\data.
Our Notes application directory was already in the PATH.

This allowed...
Forum: BES Admin Corner 10-10-2006, 09:19 AM
Replies: 30
Views: 13,297
Posted By pej
We are experiencing this same issue on our Domino...

We are experiencing this same issue on our Domino BES 4.03. We're trying to upgrade to 4.1sp1.

We don't have two IPs on one NIC; we have two NICs. Our BES has a 'production' NIC that is active,...
Forum: BES Admin Corner 07-20-2006, 03:33 PM
Replies: 45
Views: 18,595
Posted By pej
BOHIC, nice work on the database! The revision...

BOHIC, nice work on the database! The revision documentation is a great addition.

Now all we need is a way to import our initial policy settings straight from the BES, and we'd be rocking. I...
Forum: BES Admin Corner 07-17-2006, 01:13 PM
Replies: 0
Views: 1,057
Posted By pej
BES policy and fowarding attachments from BIS messages

We are running BES 4.03sp4 for Domino. Devices include 7100s on Nextel and 8700s on TMobile. All have 4.1 handheld OS. I've reviewed lots of other threads on this type of problem, but none...
Forum: BES Admin Corner 05-26-2006, 10:14 AM
Replies: 0
Views: 966
Posted By pej
IT Policy 'recipes' for various situations?

Has anyone created a list of IT Policy 'recipes' that apply to certain situations? For example, if users on our BES want to also use BIS via their carrier, what IT Policy settings do they require? ...
Forum: General Legacy Device Discussion 04-11-2006, 03:32 PM
Replies: 133
Views: 23,077
Posted By pej
We've got one 7100i that has hit the "JVM Error...

We've got one 7100i that has hit the "JVM Error 102" a couple of times. The user thinks it's related to letting the battery die completely, but I'm not so sure.

Firmware is v4.1.0.136



And...
Forum: BES Admin Corner 04-11-2006, 11:03 AM
Replies: 45
Views: 18,595
Posted By pej
Very nice having all this in one spreadsheet --...

Very nice having all this in one spreadsheet -- did you pull the info from scripts or the database? I've been manually updating my own sheet with each new service pack that comes out.

Also see...
Forum: BES Admin Corner 03-30-2006, 03:09 PM
Replies: 6
Views: 1,203
Posted By pej
The 3/21 email had a hotfix listed: I...

The 3/21 email had a hotfix listed:



I don't see any (at least since Oct'05) that show only a HotFix.
Forum: BES Admin Corner 03-21-2006, 08:37 AM
Replies: 7
Views: 10,011
Posted By pej
Corrupted database was the cause

Thanks for replies everyone.

dev, we did take all the precautions with the stolen device and also verified the kill got to the device. This was the first time (knock-wood) that we've had a device...
Forum: BES Admin Corner 03-20-2006, 01:54 PM
Replies: 7
Views: 10,011
Posted By pej
the response from device is OPERATION_FAILURE

We're running BES 4.0sp3hf4 and Lotus Notes 6.5.2.

A user had their 7100 stolen -- a lot of that going on recently, it seems :) -- and we got a brand-new 7100 from Nextel. When I Enterprise...
Forum: BES Admin Corner 03-09-2006, 10:12 AM
Replies: 2
Views: 1,019
Posted By pej
T-Mobile Instant Message app not disabled by IT Policy

A couple of users just got T-Mobile 7105ts running 4.0.2.49. We set them up on our BES and applied our standard IT Policy, which disables BlackBerry Messenger.

The setting (BlackBerry Messenger...
Forum: Mac Users Corner 03-08-2006, 10:36 PM
Replies: 110
Views: 218,663
Posted By pej
For those having issues getting support from...

For those having issues getting support from PocketMac, note this on their web site -- they lost their support database (again).... http://www.pocketmac.net/support.htm


SPECIAL BULLETIN: Over...
Forum: Mac Users Corner 03-08-2006, 10:25 PM
Replies: 10
Views: 3,123
Posted By pej
Are you guys using PocketMac on a BlackBerry with...

Are you guys using PocketMac on a BlackBerry with a BES connection? The little notes and cautions on the PocketMac site make it look like working with a BES-actived BlackBerry is a real hassle.
...
Forum: BES Admin Corner 03-08-2006, 02:39 PM
Replies: 7
Views: 1,478
Posted By pej
I don't see any errors accessing LiveLink.exe...

I don't see any errors accessing LiveLink.exe when using FireFox 1.5.0.1 with JRE 1.5.0_02. RIM's java stuff does pig out memory pretty badly, usually taking FireFox's use up by 20 meg or more.
...
Forum: BES Admin Corner 03-01-2006, 01:23 PM
Replies: 12
Views: 1,653
Posted By pej
Calling Nextel and being passed over to...

Calling Nextel and being passed over to BlackBerry level 2 support, the response we got was "Reload the software on your 7520's and that could fix the problem."

Alternate solution -- change the...
Forum: BES Admin Corner 02-23-2006, 11:35 AM
Replies: 6
Views: 5,244
Posted By pej
<<image>> and [IMAGE] - the word from RIM support

Here is the reply I got from RIM support. This seems like an interesting 'lack of a design feature', and I'm going to send in a feature request to see what can be done.

...we have tested this...
Forum: BES Admin Corner 02-21-2006, 10:18 AM
Replies: 6
Views: 5,244
Posted By pej
<<image>> and [IMAGE]

One additional point of clarity --
A message created in Notes will have it's inline images turned into the text "<< image >>" on the BlackBerry.
A message created in an internet mail client will...
Forum: BES Admin Corner 02-20-2006, 02:02 PM
Replies: 6
Views: 5,244
Posted By pej
I have a case open with RIM on this one now. ...

I have a case open with RIM on this one now. Attaching an image via File->Attach works just fine, but copy/pasting or using File->Import to get the image into the body results in just the text "<<...
Forum: BES Admin Corner 02-17-2006, 02:36 PM
Replies: 12
Views: 1,653
Posted By pej
That might explain why my Nextel 7100 reset it's...

That might explain why my Nextel 7100 reset it's time to Saturday 2/18 this morning, and some other sync issues our users have had. Most of us are in US/Central time.

Right now my Network Time...
Forum: BES Admin Corner 02-02-2006, 04:06 PM
Replies: 13
Views: 3,050
Posted By pej
I was able to morph the SQL calls in BerryStats...

I was able to morph the SQL calls in BerryStats into an Excel "MS Query" lookup without too much trouble.
Forum: BlackBerry In the News 01-24-2006, 09:55 PM
Replies: 10
Views: 5,484
Posted By pej
Can you provide some details on your setup? I've...

Can you provide some details on your setup? I've had no end of problems with PocketMac Pro 3.51 for the WinMobile side of the house on my eMac G4 and PowerMac G4, both running OS X 10.4.4. I've...
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