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Forum: General Legacy Device Discussion

09-11-2005, 07:50 PM

Replies: 10

[7250] Setting up email - completely lost

Views: 2,791

Posted By BlackberryTechAgent

No you do not have to be set up on any kind of...

No you do not have to be set up on any kind of server just to synchronize those things, you just have to have a program such as Outlook or Lotus Notes. Address Book, Calendar, Memo Pad, and Tasks are...

Forum: General BlackBerry Discussion

09-11-2005, 07:44 PM

Replies: 18

Urgent help needed

Views: 5,654

Posted By BlackberryTechAgent

No no no no. Any time you get an Uncaught...

No no no no. Any time you get an Uncaught Exception error you HAVE to reload handheld software. This will pretty much always fix the problem.

Forum: General BlackBerry Discussion

09-10-2005, 06:57 PM

Replies: 3

Went to upgrade softare, then: JUM error 544, resest....

Views: 1,740

Posted By BlackberryTechAgent

Well, typically you should just try to start the...

Well, typically you should just try to start the Handheld software installation again, that is of course if Desktop Manager will recognize the device. When we troubleshoot this problem what we always...

Forum: BlackBerry Network

09-05-2005, 08:31 PM

Replies: 2

Auto Age Messages

Views: 1,161

Posted By BlackberryTechAgent

Hi. If you have auto aging setup on the Inbox...

Hi. If you have auto aging setup on the Inbox ONLY it will remove emails from the Inbox and put them into the Deleted Items folder and if you do not have Auto Aging setup on the Deleted Items folder...

Forum: BlackBerry Network

09-05-2005, 08:25 PM

Replies: 2

Functional differences between Blackberry Browser and Internet Browser

Views: 7,412

Posted By BlackberryTechAgent

Hi. The Blackberry Browser is only used to access...

Hi. The Blackberry Browser is only used to access your local Intranet (since you are on a BES you get this Browser). The Internet Browser is use to access the Internet. Also, if you want to get...

Forum: BlackBerry Network

09-05-2005, 08:23 PM

Replies: 11

Connection refused accessing https site

Views: 43,970

Posted By BlackberryTechAgent

Secure Sites

Not sure what carrier you are on, but the Nextel Blackberrys are not able to access most secure sites. More than likely this is your problem because PayPal is a secure site that requires a login....

Forum: BlackBerry Network

09-05-2005, 08:21 PM

Replies: 2

BB accessing Internet Question

Views: 1,348

Posted By BlackberryTechAgent

Data Service

Hi. Since I am Nextel Support I am not entirely sure if this is true for Verizon, but I do know that if someone activates a BB with Nextel and does not add a BB data plan to the account RIM will...

Forum: General BlackBerry Discussion

09-05-2005, 07:54 PM

Replies: 16

# of rings?

Views: 8,207

Posted By BlackberryTechAgent

Hi. I am not sure what carrier you are using, but...

Hi. I am not sure what carrier you are using, but I am Nextel/ Sprint support and I know that when customers call in because they want the BB to ring more times before going to voicemail we just have...

Forum: General Legacy Device Discussion

09-05-2005, 07:51 PM

Replies: 8

Resetting The Blackberry 7290

Views: 28,072

Posted By BlackberryTechAgent

You should be fine. I am NEXTEL (now...

You should be fine. I am NEXTEL (now Sprint/Nextel) support but I do know that the only thing required is the 4.0 software. You will know if you are able to Wipre Handheld or not because when you go...

Forum: General BlackBerry Discussion

09-05-2005, 07:40 PM

Replies: 7

I need help with clearing addresses

Views: 1,262

Posted By BlackberryTechAgent

Actually you do not have to do ANY of these...

Actually you do not have to do ANY of these things to remove the address book, etc. All you have to do is open Desktop Manager, Open Backup and Restore, Click the Advanced Button, and on the Right...

Forum: General BlackBerry Discussion

09-05-2005, 07:36 PM

Replies: 15

Nextel frustration!

Views: 1,941

Posted By BlackberryTechAgent

Hi. I am Nextel/Sprint Blackberry Support and I...

Hi. I am Nextel/Sprint Blackberry Support and I have to say to Blackberry Newbie that our tech support team works extremely hard! That uncaught exception error typically means that the BB Handheld...

Forum: General Legacy Device Discussion

09-05-2005, 07:28 PM

Replies: 8

Resetting The Blackberry 7290

Views: 28,072

Posted By BlackberryTechAgent

How to Wipe Handheld

Hi. As the person above noted, if you have software version 4.0 or higher you can go to Options--> Security and select Wipe Handheld. Alternately, if you do not have that option you can go to...

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