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Forum: BES Admin Corner

06-20-2008, 03:27 PM

Replies: 21

Activation Fails

Views: 16,689

Posted By tbeaver

Thank you very much for your help. The possible...

Thank you very much for your help. The possible issue with outlook/permissions is being looked into now, in the meantime I activated the device by connecting it directly to BES.

Forum: BES Admin Corner

06-20-2008, 02:15 PM

Replies: 21

Activation Fails

Views: 16,689

Posted By tbeaver

I tried re-activating my own bb. I...

I tried re-activating my own bb.

I never receive that email. So I am assuming the MAPI issue is the cause.

Forum: BES Admin Corner

06-20-2008, 01:42 PM

Replies: 21

Activation Fails

Views: 16,689

Posted By tbeaver

One thing we tried initially with this error is...

One thing we tried initially with this error is deleting the user from BES and readding via the add user wizzard. That occured over a few hours ago.

The MAPI error seems a bit complicated.

...

Forum: BES Admin Corner

06-20-2008, 01:20 PM

Replies: 21

Activation Fails

Views: 16,689

Posted By tbeaver

* Desktop Manager has been uninstalled ...

* Desktop Manager has been uninstalled

Actually, what the device is saying this time is, "The server is not responding"

The only parts of the log with the email address around the time of this...

Forum: BES Admin Corner

06-20-2008, 12:22 PM

Replies: 21

Activation Fails

Views: 16,689

Posted By tbeaver

No offense, but exactly what log file do you...

No offense, but exactly what log file do you need? I see 13 text files, one of which is 7mb+ in size. Also, maybe my problem is different?

More details:
* The user NEVER users her desktop to...

Forum: BES Admin Corner

06-20-2008, 10:53 AM

Replies: 21

Activation Fails

Views: 16,689

Posted By tbeaver

Does nobody have a resolution for this? I wiped...

Does nobody have a resolution for this? I wiped a blackberry that was previously on BES while trying out a policy and we are unable to activate it. It just sits for several minutes and fails....

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