Quote:
Originally Posted by hookedOnBB
It is an excellent post. Can you explain the issue that you troubleshoot with this information? I assume that this information would be useful if a user calls in to complain that email delivery is very slow.
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At the time on one of our production servers we where having slow emails delivery for a few users. That is when I had to take the time to learn about message flow. After a lot of calls within RIM support I found that we were having some disk issues with our Exchange server. But that is besides the point. It was help from RIM's Tech support that showed me the BES was nice and fast and that it was the delay coming from Exchange.
This can also be useful if you are not able to reply to an email and getting a red X on the device. (Other then the Send As issue) I have had to do this a few times now and the more and more I do it the faster I get at it, but if I could just get me a script to do this that would be Sweet!