[ezrunner]

Wirelessly posted (off to see the wizard)

Agreed

I feel for the OP's experience but I also think many have had similar experiences with most of the carriers.

I find it very peculiar that one can talk to one rep and get nothing then talk to another and get almost anything.

Working from the retail side at a wireless carrier I see it all the time customer service sends a customer in to get a deal that we in the store cannot give the customer. There is a huge communication gap between care centers and retail store and the specific markets and as long as there is situations such as the OP's will continue