I had a solution for that. Contact blackberry support thru ATT, you basically get a case number, and will call 877 or 866 number with that case number, they will send you 2 files, u will install them in ur blackberry while it is connected via cable. and few min later ta daaaaaaaa....
Done deal.
that was the short version, make sure to contact ATT tech support tier 3 or data people yo obtain the case number first and talk to bb people. ask for haha...exe file, they will know whats going on..
take care
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