BlackBerry Forums Support Community - View Single Post - "Active Profile" no longer an option after picking a ringtone?

PJD642 · 12-06-2009, 08:27 AM

(Originally posted in the "Tour" forum but no answers, so...)

I specified a ringtone for a contact's SMS messages but now I don't need to have their message alerts sound different than any one else's. I want to reset their message alert to be the same generic one I use for all others, based on whatever custom profile I'm using (work vs. home...work is non-offensive and home has Cartman cussing, lol), but I can't get their ringtone setting back to "Active Profile" now that I've changed it to something else. How do I get "Active Profile" back as a setting for a ringtone or alert?

Do I need to delete the contact and re-enter them as a new contact? Anyone? Bueller?

12-06-2009, 08:27 AM	#1
PJD642 Talking BlackBerry Encyclopedia Join Date: Nov 2009 Location: East of Cleveland, OH Model: Q10 OS: 10.2.1.23 PIN: N/A Carrier: Verizon Posts: 209	"Active Profile" no longer an option after picking a ringtone? Please Login to Remove! (Originally posted in the "Tour" forum but no answers, so...) I specified a ringtone for a contact's SMS messages but now I don't need to have their message alerts sound different than any one else's. I want to reset their message alert to be the same generic one I use for all others, based on whatever custom profile I'm using (work vs. home...work is non-offensive and home has Cartman cussing, lol), but I can't get their ringtone setting back to "Active Profile" now that I've changed it to something else. How do I get "Active Profile" back as a setting for a ringtone or alert? Do I need to delete the contact and re-enter them as a new contact? Anyone? Bueller?
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