I agree, Rambo. As I said above, my friend's ex-husband did the same thing. He got access to her account just like you were able to with your wife's account. She ended up putting a password on her account. Now anyone that calls about the account needs to know her password, her SSN won't be enough to access the account.
Recently she called to make a change on her account and the customer service rep didn't ask for the password, just her SSN. And she questioned the rep about it and the rep said she was sorry and that she missed it. My friend then asked to speak to a supervisor about this and they put a pop-up in place so when her account is accessed, it prompts the rep to ask for the password on the account.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Last edited by jsconyers; 02-04-2010 at 03:00 PM..
|