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rncd2010 · 03-31-2010, 08:04 AM

I am an Orange UK PAYG Customer and pay £5 a month for the Blackberry Internet Service. Despite this, when I access the Internet on my Blackberry (except via Wi-Fi) I am being charged for data. Repeated phone calls to their Customer Services Team either tell me that the problem is solved or that I should access the Internet first via either the Orange Home Page or the Blackberry Home Page. Neither solves the problem.

Most recently, I was told authoritatively by the Blackberry Team at Orange that I should go via Orange World to the Orange Home Page and then my Blackberry would 'know' not to incur a charge. I have since discovered that having done this, I have been charged £2 each day for my first visit to Orange World and then the rest of the data that day has been free!

I really don't know what to try next - and help or advice much appreciated?

03-31-2010, 08:04 AM	#1
rncd2010 New Member Join Date: Mar 2010 Model: 9700 PIN: N/A Carrier: Orange Posts: 7	Orange UK - BIS+Charging=Total Frustration Please Login to Remove! I am an Orange UK PAYG Customer and pay £5 a month for the Blackberry Internet Service. Despite this, when I access the Internet on my Blackberry (except via Wi-Fi) I am being charged for data. Repeated phone calls to their Customer Services Team either tell me that the problem is solved or that I should access the Internet first via either the Orange Home Page or the Blackberry Home Page. Neither solves the problem. Most recently, I was told authoritatively by the Blackberry Team at Orange that I should go via Orange World to the Orange Home Page and then my Blackberry would 'know' not to incur a charge. I have since discovered that having done this, I have been charged £2 each day for my first visit to Orange World and then the rest of the data that day has been free! I really don't know what to try next - and help or advice much appreciated?
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