I think I've seen several different posts complaining about the forward/rewind issue. So it seems you are not alone. I haven't seen an answer.
A battery pull with the power on is the way to hard reset the device. On qwerty models you can do a soft reset (alt-caps-del, using the right caps key) and that works most of the time; you can try it, then do a hard reset if it doesn't.
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- Ira
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