Even we control and resolve everything at my company through the BES when comes to my pepole having texting issues we refer them to the carrier to resolve. probably nothing you are doing, or it's a coverage issue.......here good example, not refering to texting but pulling voice mails, in New Orleans, sprint user, pulls their voice mail, crosses the street, canal st. on other side of street can't pull VM's.......was a coverage issue.....that was one that baffled me for long time til found out if aren't in a coverage area can't pull emails, even if you could 25 yards away from where you were just at. hope helps..
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Thanks....JT
 
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