Quote:
Originally Posted by AFCEA
I took it to a AT&T corporate store on the way home this evening. They look it up on my account. She can’t see when I bought it, which was in July from Best Buy. She tells me I have to take it to Best Buy as that’s where I bought it. WTF I said is this not AT&T? She then proceeds to tell me that I have to take it to a Service Center across town…Are you kidding me I ask…Yep!! Why can’t you see it I asked… She does not know!! Do you know when my contract expires? Yes…She explains…but I can’t tell when you bought it!!
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AFCEA,
You took the BB to a reseller not an ATT store( hard to find ) They have a store front called " Device Support Center" that will help.
If you cannot find one then call a few ATT sellers and ask if they are a corporate store and can help. They may direct you to a DSC but in any case you will be helped.
Keep in mind the resellers are for selling and generally do not want to get into repairs or other cost issues.