[btaylor1]

UPDATE: after successfully using the double soft reboot to get my ring tone to work again, i noticed that for email messages received with my BIS personal email accounts, when i typed replies and tried to find Send from the menu to actually send replies, the Send choice was no longer there. (and my hidden icons no longer had the two personal accounts as they had before.) i didn't know how to fix but a very courteous at&t blackberry support person had me try Send Service Books from the bis web page, and shazam, problem fixed. hooray again