BlackBerry Forums Support Community - View Single Post - OS: 9800 6.0.0.2475/6.0.0.546 (All Languages)

JohannBrink · 06-01-2011, 03:16 AM

I downloaded the 2475 upgrade for my Torch and was told the driver failed to install and the installation then just hanged.

I was then instructed to go to Control Panel / Systems / Device Manager / Universal Serial Bus Controllers / USB Root HUB / Properties / Power Management and to then select the Allow the computer to turn off this device.

I followed the instructions on all USB Root Hubs and tried various USB ports on the laptop, but nothing resolved the problem and when I "retry" I get the same message with the instructions above.

I am not a computer expert so following the above instructions were challenging enough.

Any help would be appreciated.

06-01-2011, 03:16 AM	#50
JohannBrink New Member Join Date: Jun 2011 Model: 9800 PIN: N/A Carrier: Vodacom Posts: 1	Re: Latest OS: 9800 6.0.0.2475/6.0.0.546 (All Languages) I downloaded the 2475 upgrade for my Torch and was told the driver failed to install and the installation then just hanged. I was then instructed to go to Control Panel / Systems / Device Manager / Universal Serial Bus Controllers / USB Root HUB / Properties / Power Management and to then select the Allow the computer to turn off this device. I followed the instructions on all USB Root Hubs and tried various USB ports on the laptop, but nothing resolved the problem and when I "retry" I get the same message with the instructions above. I am not a computer expert so following the above instructions were challenging enough. Any help would be appreciated.
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