[johnny_boy_uk]

Today in the UK things have improved for my BES users in that emails and PIM data send from handhelds delivers to the mailbox in the normal amount of time. However emails and PIM data sent to a Blackberry user are still delayed for several mintues to 20 mins before arriving on the handheld. On the BES the Pending Data Packets to handhelds is still higher than normal so it looks like delivery delays are across all my users. So, it's only fixed in one direction for me so far.

Something that is concerning is that wireless activations handhelds are failing. The email with the ept.dat attachment arrives in a user's mailbox but doesn't get processed. The acivation fails before any synchronisation occurs with "An error occurred. Please contact your System Administrator." Wireless activations worked fine before this week's RIM outage. Wired activations are working OK luckily.