BlackBerry Forums Support Community - View Single Post - BES: Private Email-Account-Settings

SimonTann · 03-06-2012, 10:54 AM

Alright, thank you for all your answers -
FINALLY - i have the solution.

I called the Vodafone support (2nd time by the way) and you wont believe it - they actually were able to solve this problem:
The reason for the occuring error was actually really simple, I had a change of device a few months ago. I didnt know of course that this could be the cause. Because of the change of device my blackberry was still able to find the BIS-stored private Emailaccounts, but it was not able to activate them.

So - the private Emailaccounts were shown but there was no chance to be successfull in activating them.

The Vodafone support just reset these settings and after that i was able to login successfully.

And also he created an BIS-account for me - i can now login on the mobileemail-BIS and administrate my private Emailaccounts!

Still, thank you for your help - especially to you jscoyners!!

Greets HAPPY Simon

:smil e:

: idea:

03-06-2012, 10:54 AM	#12
SimonTann New Member Join Date: Mar 2012 Model: 9800 PIN: N/A Carrier: Vodafone Posts: 12	Re: BES: Private Email-Account-Settings Alright, thank you for all your answers - FINALLY - i have the solution. I called the Vodafone support (2nd time by the way) and you wont believe it - they actually were able to solve this problem: The reason for the occuring error was actually really simple, I had a change of device a few months ago. I didnt know of course that this could be the cause. Because of the change of device my blackberry was still able to find the BIS-stored private Emailaccounts, but it was not able to activate them. So - the private Emailaccounts were shown but there was no chance to be successfull in activating them. The Vodafone support just reset these settings and after that i was able to login successfully. And also he created an BIS-account for me - i can now login on the mobileemail-BIS and administrate my private Emailaccounts! Still, thank you for your help - especially to you jscoyners!! Greets HAPPY Simon :smil e:: idea:
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