[luckygrandma]

Help! I was unable to make the back-up assistant work; kept getting an error message. Some un-educated Verizon technical assistant suggested I delete the back-up assistant plus app and download it. Well guess what? I blindly followed his instructions and when we couldn't find the app to downloand, I was told by his supervisor that it's not an app but part of the original operating system and the only way to get it back is to wipe out my operating system and reload it. I'm so afraid to do that. Has anyone had problems with back-up assistant plus (Verizon) on their Z10? Does anyone know if it's a downloadable app? I can't seem to find it when I do an Internet search. Thanks!