Did you reactivate the handheld?
I've noticed within the Beta program that when we update the HH software, we have to reactivate the device with BES. I usually use this procedure:
1) Backup data
2) Upgrade device
3) Restore data
4) Reactivate device
1, 2 and 3 are separate because I always backup the data first instead of doing the backup+restore. Just in case something happens during the process no devices lose their data.
We have to reactivate each device after upgrading though or they won't receive email.
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