If you connect the BlackBerry to the PC can the Desktop Manager see and connect to the handheld? If not, uninstall BDM, reboot, reinstall. Make sure the BalckBerry is not connected during the install.
Do any of the functions work? Is it just the screenshot that is not working? If so, your handheld is probably not running handheld OS 4.0.2 or higher. The screenshot function does not work on OS 3.x or 4.0.0.
Is the handheld using a serial connection? If so, you will have to modify the batch file as it is configured to access a USB connection only at the moment.
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