For swapping out handhelds on the BES, the minute you cradle the new handheld at the computer and open desktop manager, it will detect the new handheld and then a pop up appears asking if you want to switch the PIN to the new PIN. You just say yes, and then are prompted to generate an encryption key. Thats it. No server changes need to be made by the BES Admin. You can then restore your backed up data to the handheld.
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