BlackBerry Forums Support Community - View Single Post - T-Mobile Major Outage

StillOnHold · 04-17-2007, 11:36 PM

We were on hold for 3.5 hrs (T2 service level) and just got through – RIM tech joined our DR bridge and provided following info (nothing new here):

RIM down for 4-5 hours – they w/could not provide information on cause
They expect to update their phone IVR (press 2/5) and the website for updates to ongoing outages
No ETA for resolution
If your SRP is connected, mail should begin flowing once service is back. If SRP goes down, it should reconnect by itself – in either case mail should begin flowing once reconnected.
This event started at 715p ET

keep the faith..

04-17-2007, 11:36 PM	#71
StillOnHold New Member Join Date: Apr 2007 Model: 7100t PIN: N/A Carrier: cingular Posts: 3	finally no more music We were on hold for 3.5 hrs (T2 service level) and just got through – RIM tech joined our DR bridge and provided following info (nothing new here): RIM down for 4-5 hours – they w/could not provide information on cause They expect to update their phone IVR (press 2/5) and the website for updates to ongoing outages No ETA for resolution If your SRP is connected, mail should begin flowing once service is back. If SRP goes down, it should reconnect by itself – in either case mail should begin flowing once reconnected. This event started at 715p ET keep the faith..
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