Your viewpoint on this may also depend on whether your are on GSM or CDMA. Many OEM's tend to focus on one or the other as part of their business strategy. So, for example if you had great success with GSM Motorolas, you may not be as fortunate with CDMA Motorolas. (just an example, don't know if that is true of Moto or not).
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1st Step in Troubleshooting: Do you have a BlackBerry Data Plan?
2nd Step in Troubleshooting: Pull the Battery.
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