Try to run Outlook /RESETFOLDERS from a command line and connect to that mailbox, it may well fix your 11% problem. Also, for the guy who turned off memopad synch, thats a band-aid, resetfolders is a fix.
We have had to do that for any users in our environment that came thru an Exchange migration 4 years ago where the Notes folder did not have the correct GUID, this fixes it. RIM couldn't tell me that, i figured it out on my own.
its a nice quick fix though.
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