I've been throug hte same hoops too.
UMA went out Friday night. I called T-Mo and the person on the phone was somewhat rude saying that according to her screen their network was not down and it was my down. I hung up, hard reset my router, wiped my BB, and by chance it started working again.
UMA worked all today and went out around 9 PM EST. I called and finally got someone in the HotSPot@Home department. I was very quickly told about the massive outage and I explained what I had gone thorugh.
I was amazed and glad to receive the directly phone number for T-Mobile BLackBerry curve support and 200 bonus minutes good for the next 3 months.
I have to say they are taking this in stride. The lady on the phone was very apologetic as told me that this outage is a huge nightmare especially since their enrollment has boomed in the past few months with the intro of the curve
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