Most of the logs are focused around my phone...since its currently doing the same thing. I've got more users contacting me saying htey are getting the problem again today.
Code:
[30000] (12/24 00:00:31.492):{0x9D8} [ENV] TCP/IP provider (Winsock) File Version: 5.2.3790.0 (C:\WINDOWS\System32\wsock32.dll)
[30000] (12/24 00:00:31.492):{0x9D8} [ENV] Local machine IP Address = 10.10.4.132
[30000] (12/24 00:00:31.492):{0x9D8} [ENV] Winsock2 file: Network Location Awareness (NLA) Namespace, Version: 5.2.3790.1830 (C:\WINDOWS\System32\mswsock.dll)
[30000] (12/24 00:00:31.492):{0x9D8} [ENV] Microsoft XML Parser 4.0: C:\WINDOWS\system32\msxml4.dll, Version: 4.20.9841.0
[30000] (12/24 00:00:31.492):{0x9D8} [ENV] MDAC version: 2.82.1830.0
[30000] (12/24 00:00:31.492):{0x9D8} [ENV] MSADO15.DLL: C:\Program Files\Common Files\System\ado\msado15.dll, Version: 2.82.1830.0
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: System
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: smss.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: csrss.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: winlogon.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: services.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: lsass.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: svchost.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: svchost.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: svchost.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: svchost.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: svchost.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: spoolsv.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: msdtc.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: AeXNSAgent.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: BBAttachServer.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: bmds.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: BESAlert.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: svchost.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: inetinfo.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: FrameworkService.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: Mcshield.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: VsTskMgr.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: naPrdMgr.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: sqlservr.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: OcsService.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: svchost.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: snmp.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: VMwareService.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: BlackBerryController.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: BlackBerryDispatcher.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: ITAdminServer.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: BlackberryRouter.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: BlackBerrySyncServer.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: exmgmt.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: BlackBerryAgent.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: BlackBerryAgent.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: BlackBerryAgent.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: BlackBerryAgent.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: BlackBerryAgent.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: svchost.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: explorer.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: svchost.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: VMwareTray.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: VMwareUser.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: UdaterUI.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: Mctray.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: shstat.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: Msmsgs.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: sqlmangr.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: wmiprvse.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: bbmgrw32.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: RIMDeviceManager.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: BbDevMgr.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: logon.scr
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: BBConvert.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: BBConvert.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: BBConvert.exe
[30000] (12/24 00:00:31.508):{0x9D8} [ENV] Running Process: BBConvert.exe
[30000] (12/24 00:00:31.508):{0xA80} [ENV] BlackBerry Controller Version 4.1.4.13
[30000] (12/24 00:00:31.508):{0xA80} [ENV] BES Service Name: BlackBerry Controller
[30000] (12/24 00:00:31.508):{0xA80} [ENV] BlackBerry Dispatcher: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\BlackBerryDispatcher.exe, Version: 4.1.4.12
[30000] (12/24 00:00:31.508):{0xA80} [ENV] BlackBerry User Administration Service: NOT FOUND
[30000] (12/24 00:00:31.523):{0xA80} [ENV] BlackBerry Attachment Service: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\AttachServer\BBAttachServer.exe, Version: 4.1.4.10
[30000] (12/24 00:00:31.523):{0xA80} [ENV] BlackBerry MDS Connection Service: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\MDS\bin\bmds.exe, Version: 4.1.4.17
[30000] (12/24 00:00:31.523):{0xA80} [ENV] BlackBerry Database Consistency Service: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\MDS\bin\DBConsistency.exe, Version: 4.1.4.13
[30000] (12/24 00:00:31.523):{0xA80} [ENV] BlackBerry Policy Service: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\ITAdminServer.exe, Version: 4.1.4.15
[30000] (12/24 00:00:31.539):{0xA80} [ENV] BlackBerry Synchronization Service: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\SyncServer\BlackBerrySyncServer.exe, Version: 4.1.4.12
[30000] (12/24 00:00:31.539):{0xA80} [ENV] BlackBerry Router: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\BypassRouter\BlackberryRouter.exe, Version: 4.1.4.12
[30000] (12/24 00:00:31.539):{0xA80} [ENV] BlackBerry Controller: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\BlackBerryController.exe, Version: 4.1.4.13
[30000] (12/24 00:00:31.539):{0xA80} [ENV] BlackBerry Alert: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\BESAlert.exe, Version: 4.1.4.12
[30000] (12/24 00:00:31.539):{0xA80} [CFG] Controller will restart BES Agent(s) on crash
[30000] (12/24 00:00:31.539):{0xA80} [CFG] Controller will restart Dispatcher(s) on crash
[30000] (12/24 00:00:31.539):{0xA80} [CFG] Controller will restart Sync Server on crash
[30000] (12/24 00:00:31.539):{0xA80} [CFG] Controller will restart Policy Server on crash
[30000] (12/24 00:00:31.539):{0xA80} [CFG] Controller will restart MDS on crash
[30000] (12/24 00:00:31.539):{0xA80} [CFG] Controller will restart Attachment Server on crash
[30000] (12/24 00:00:31.539):{0xA80} [CFG] Controller will restart Router on crash
[30000] (12/24 00:00:31.539):{0xA80} [CFG] Controller will restart DB Consistency on crash
[30000] (12/24 00:00:31.539):{0xA80} [CFG] Controller will restart Instant Messanging on crash
[30000] (12/24 00:00:31.539):{0xA80} [CFG] Controller will restart Instant Messanging Connector on crash
[30000] (12/24 00:00:31.539):{0xA80} [CFG] Controller will restart MDS Services on crash
[30000] (12/24 00:00:31.539):{0xA80} [CFG] Controller will wait for WaitCount = 6 to restart BES Agent(s) on hung threads
[30000] (12/24 00:00:31.539):{0xA80} [CFG] The number of BES Agent restarts is limited to 10 times per 24 hours
[20000] (12/24 00:00:31.539):{0xA80} [CFG] Controller won't generate userdump files. Userdump.exe not found.
[30000] (12/24 00:00:31.539):{0xA80} [CFG] No blackout period found for BES Agent restart on hung thread
[30000] (12/24 00:00:31.539):{0xA80} [CFG] Controller will restart agents that did not send 2 heartbeats in a row
[30000] (12/24 00:09:58.405):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 00:19:58.435):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 00:29:58.458):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 00:39:58.481):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 00:40:07.028):{0xA80} Policy Service state: Stopped, PID=0
[30000] (12/24 00:40:07.028):{0xA80} Found unexpectedly terminated Policy Service 'local'
[30000] (12/24 00:40:07.028):{0xA80} Starting Policy Service 'local'
[30000] (12/24 00:40:07.153):{0xA80} Policy Service 'local' started
[30000] (12/24 00:40:07.153):{0xA80} Policy Service state: Starting, PID=5928
[30000] (12/24 00:40:08.169):{0xA80} Policy Service state: Running, PID=5928
[30000] (12/24 00:49:58.504):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 00:59:58.527):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 01:09:58.550):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 01:19:58.531):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 01:29:58.543):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 01:39:58.565):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 01:49:58.588):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 01:59:58.611):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 02:09:58.634):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 02:19:58.657):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 02:29:58.699):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 02:39:58.725):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 02:49:58.748):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 02:59:58.771):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 03:09:58.794):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 03:19:58.817):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 03:29:58.839):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 03:39:58.861):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 03:49:58.884):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 03:59:58.907):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 04:09:58.930):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 04:19:58.953):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 04:29:58.976):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 04:39:58.972):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 04:49:58.961):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 04:59:58.980):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 05:09:59.003):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 05:19:59.026):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 05:29:59.049):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 05:39:59.072):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 05:49:59.095):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 05:59:59.118):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 06:09:59.141):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 06:19:59.164):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 06:29:59.187):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 06:39:59.210):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 06:49:59.233):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 06:59:59.266):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 07:09:59.291):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 07:19:59.314):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 07:29:59.337):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 07:39:59.360):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 07:49:59.383):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 07:59:59.406):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 08:09:59.429):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 08:19:59.452):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 08:29:59.475):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 08:39:59.498):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 08:40:17.437):{0xA80} Policy Service state: Stopped, PID=0
[30000] (12/24 08:40:17.437):{0xA80} Found unexpectedly terminated Policy Service 'local'
[30000] (12/24 08:40:17.437):{0xA80} Starting Policy Service 'local'
[30000] (12/24 08:40:17.546):{0xA80} Policy Service 'local' started
[30000] (12/24 08:40:17.546):{0xA80} Policy Service state: Starting, PID=1976
[30000] (12/24 08:40:19.577):{0xA80} Policy Service state: Running, PID=1976
[30000] (12/24 08:49:59.521):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 08:59:59.545):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 09:09:59.568):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 09:19:59.562):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 09:29:59.579):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 09:39:59.602):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 09:49:59.625):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 09:59:59.648):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 10:09:59.671):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 10:19:59.694):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 10:29:59.717):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 10:39:59.740):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 10:49:59.763):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 10:59:59.786):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 11:09:59.809):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 11:19:59.833):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 11:29:59.861):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 11:39:59.889):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[30000] (12/24 11:49:59.913):{0xA04} Performing system health check (BlackBerry Controller Version 4.1.4.13)