Here is teh fix to (failed to add user)
Ok guys here is the fix for (Failed to add user (User's Name) to the BlackBerry Server. Unable to open mailbox for user. The user's mailbox may have been deleted.)
If you check the permissions and everything is correct, do the following....
On the Exchange Server find the users mailbox. Backup everything in that persons mailbox to a pst using outlook or another mail client.
Delete the user's mailbox off of the Exchange Server 5.5 or 2000. Wait a minute or two and recreate the mailbox. Go to the Blackberry server and add the user into the Blackberry Server.
Then open the User's mailbox Via Outlook or other, Move emails and other info back into that persons mailbox.
The problem is that the users "SID" on the Exchange Server has become corrupted and needs to be recreated.
I just did 25 accounts after a terrible Exchange Crash this afternoon and it works like a charm.
If you have any questions, Please let me know.
Kenny Miller
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