Hey everyone! I just wanted to get everyone elses thoughts on the famous "Send As" issue. heres the rundown > I applied SP5 to my BES servers that is running on Exchange 2003 sp2 and once i did that any of my users that are in the "Domain Admins" etc. groups we can no longer send messages. so i have researched the issue quite a bit the last day now and have a work around i have put in place for several of us, including me. I just wanted to double check with everyone that this is the correct way of going about solving this issue. I dont know why this is just hitting us as it seems it should have when the MSFT patch came out a long time ago, but anyways....here is the process that I did.
1. Close Outlook
2. In ADUC right click on your account > Exchange Tasks > delete mailbox
3. When your mailbox is deleted, right click on your account > Copy
4. Create your new account with your name but append the word “Mailbox” to the last name field, and the username should be something like “PnunnMailbox” > DO NOT CREATE A MAILBOX ON THIS NEW ACCOUNT!
5. When the new account is created > open the properties for it > “Member Of” tab > remove the new account from ALL security groups EXCEPT “Domain Users” and keep all distribution lists memberships intact
6. Call me/email me and I will run the cleanup agent on the Exchange Server mailbox store and reconnect your deleted mailbox to your new account
7. Change the “DisplayName” attribute on your new account to be your full name and change the “Alias” attribute to be your mailcode
8. Transfer any fax and phone numbers over from your old account to your new one being sure to delete them from your old account
9. Once the Exchange Recipient Policy has run and your new account is populated with email address, check the “Email Addresses” tab and edit all of the addresses to reflect your correct email address
10. On your new account open the “Mailbox Rights” button from the “Exchange Advanced” tab and add your OLD account into the ACL and grant it “Full mailbox access”
11. Re-open Outlook
NOTES: It appears that you DO NOT have to remove your account from the BES for everything to work correctly, just the steps above. Only thing I have found that doesn’t work properly is during a send/receive task in outlook you may see the following error if you are in cached exchange mode > Task 'Microsoft Exchange' reported error (0x8004010F) : 'The operation failed. An object cannot be found.' This error seems to be related to the offline address book not being able to download. Here is a Microsoft article that applies to Exchange 2000 that describes the exact issue. The cause they state is exactly what we are doing, but they do not state anything about Exchange 2003 so we might have to live with it.
You may receive error messages when you try to download the Offline Address Book on behalf of another user in Exchange 2000 Server
Those are the steps i came up with. again..thanks for anyones help with this!