[Child of Wonder]

Had something odd happen this past week. Two of my BB users went to London and tried using their BBs. One of them had no issues while the other couldn't get any email at all.

According to the BB server there was no contact with his BB in the "Last Contact Time" field but the MGMT logs show entries like:

[40856] (04/10 00:22:02.925):{0x458} {Doug} Starting Memos rescan
[40235] (04/10 00:22:16.175):{0x510} {Doug} Retrying message, RefId=0
[30289] (04/10 00:22:16.175):{0x510} {Doug} 8 OTAFM commands sent in batch for TransactionId=-941015540, Tag=48767, size=133
[40279] (04/10 00:22:16.175):{0x510} {Doug} SubmitToRelaySendQ, Tag=48767
[40000] (04/10 00:22:16.175):{0x510} [BIPP] Duplicate datagram for sending, Tag=48767
[40235] (04/10 00:22:16.175):{0x510} {Doug} Retrying message, RefId=0
[30289] (04/10 00:22:16.175):{0x510} {Doug} 2 OTAFM commands sent in batch for TransactionId=-941015535, Tag=48995, size=76
[40279] (04/10 00:22:16.175):{0x510} {Doug} SubmitToRelaySendQ, Tag=48995

Could he have accidentally changed something on his phone? Could the local carrier in the UK be to blame? Anyone had problems like this?

Thanks

EDIT:

My boss just informed me that when this user traveled to Dubai a couple months ago he couldn't get email then, either. I was under the impression his email worked in Dubai since no one told me otherwise. So it might be an issue related to his phone. Any clue what it could be?