BlackBerry Forums Support Community - View Single Post - Blackberry and Outlook Read Message Status out of sync

Outsource · 05-20-2008, 07:06 AM

Hello

I have a problem with a blackberry phone which is connected to a BES Server. This particular site has several blackberry phones which are working fine, but the problem is present on only one.

When the user reads a message in outlook, it does not change the read status of the message on the blackberry and vise versa.

The odd thing is that this is only for users that are sending mail internally on the network via the exchange 2003 server. Any mail received from external email addresses works fine between outlook and the Blackberry.

I have already recreated the users profile on the laptop, deleted the old .pst and .ost files that were in the users profile. Then allowed outlook to rebuiild the offline file.

Has anyone seen this before. Many thanks for your help.

Outsource

05-20-2008, 07:06 AM	#1
Outsource New Member Join Date: May 2008 Location: Antrim Model: 8310 PIN: N/A Carrier: 02 Posts: 2	Blackberry and Outlook Read Message Status out of sync Please Login to Remove! Hello I have a problem with a blackberry phone which is connected to a BES Server. This particular site has several blackberry phones which are working fine, but the problem is present on only one. When the user reads a message in outlook, it does not change the read status of the message on the blackberry and vise versa. The odd thing is that this is only for users that are sending mail internally on the network via the exchange 2003 server. Any mail received from external email addresses works fine between outlook and the Blackberry. I have already recreated the users profile on the laptop, deleted the old .pst and .ost files that were in the users profile. Then allowed outlook to rebuiild the offline file. Has anyone seen this before. Many thanks for your help. Outsource Last edited by Outsource; 05-20-2008 at 07:14 AM..
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