Quote:
Originally Posted by veejayr
The DM Log said:
Internal Error #-725
Translation Canceled.
Couldn't find any reference to this error message anywhere, but applied the following workaround, which I found elsewhere, for Error 728. This worked - at least for now - altho comparing logs from before and after, I can't see what the issue might have been. Steps are below.
Moderators - is this solution generic enough to be posted to the DM FAQ?
Complete the following to fix:
1. Make sure BlackBerry Desktop Manager is closed.
2. Locate the Intellisync folder on your computer. This folder can be found at C:\Documents and Settings\<user name>\Application Data\Research In Motion\BlackBerry\. If you can't find the Application Data folder, see note below.
3. Rename the Intellisync folder (e.g., Intellisync_old).
4. Open BlackBerry Desktop Manager.
5. Connect your BlackBerry device to the computer running BlackBerry Desktop Manager.
6. If you are running BlackBerry Desktop Software 4.2 or later, double-click Synchronize, click the Configuration tab, and then click Configure synch. If you are running BlackBerry Desktop Software 4.1 or earlier, double-click Intellisync, and then click Configure PIM.
7. Configure your synchronization options. For assistance, click Help on the Device Configuration window.
8. When have finished configuring the synchronization options, click OK to close the Device Configuration window.
9. If you are running BlackBerry Desktop Software 4.2 or later, click the Synchronize tab, make sure the Synchronize organize data check box is selected, and then click Synchronize now. If you are running BlackBerry Desktop Software 4.1 or earlier, make sure the Synchronize PIM check box is selected, and then click Synchronize now.
A new Intellisync folder is created.
Note:
If the Application Data folder cannot be located, the folder may be hidden. To make this folder visible, complete these steps:
1. While viewing the folder C:\Documents and Settings\<user name>, click Tools > Folder Options.
2. Click on the View tab.
3. Select the Show hidden files and folders option under Hidden files and folders.
4. Click OK.
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I faced the same problem and the error code. It was on Desktop version 5.1.18. Applied the above remediation process. Error resolved. Sync completed. Thanks to veejayr . Cheers