BlackBerry Forums Support Community - View Single Post - Tmobile - My Account page: I see other customer's accounts

NorthAurora · 03-16-2009, 07:31 AM

This was weird, it happened late last night. I often use the preprogrammed "My Account" bookmark to view how many minutes I used in my current billing cycle, how many text messages I sent, etc etc.

Yesterday it showed the wrong plan, wrong billing cycle, wrong minutes used. It showed billing cycle end on 3/28/09 with 57 minutes used on a 300 minute plan. Hmmm... I am on an unlimited plan, and my billing cycle ends in April. I was about to call customer support, but before doing so decided to log onto the tmobile.com site on my laptop to see if they messed up my plan. Well, the information displayed there was fine. So I decided to just do a soft reset instead, went back to the same My Account page on my Curve 8900, and now it showed a different billing cycle end and a 700 minute family plan with 388 minutes used.

After yet another soft reset I finally see my own account on the 8900.

Has this ever happened to anyone? Seems like a pretty serious flaw to me.

03-16-2009, 07:31 AM	#1
NorthAurora Knows Where the Search Button Is Join Date: Feb 2009 Location: North Aurora, IL Model: 8900 OS: 4.6.1.199 Carrier: T-Mobile Posts: 42	Tmobile - My Account page: I see other customer's accounts Please Login to Remove! This was weird, it happened late last night. I often use the preprogrammed "My Account" bookmark to view how many minutes I used in my current billing cycle, how many text messages I sent, etc etc. Yesterday it showed the wrong plan, wrong billing cycle, wrong minutes used. It showed billing cycle end on 3/28/09 with 57 minutes used on a 300 minute plan. Hmmm... I am on an unlimited plan, and my billing cycle ends in April. I was about to call customer support, but before doing so decided to log onto the tmobile.com site on my laptop to see if they messed up my plan. Well, the information displayed there was fine. So I decided to just do a soft reset instead, went back to the same My Account page on my Curve 8900, and now it showed a different billing cycle end and a 700 minute family plan with 388 minutes used. After yet another soft reset I finally see my own account on the 8900. Has this ever happened to anyone? Seems like a pretty serious flaw to me. Last edited by NorthAurora; 03-16-2009 at 07:32 AM..
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