for some strange reason it wasn't working on my laptop . So i went to my girlfriends house and used her desktop and everything went so smooth step by step. The phone is back to how it looked when i first got it but i've lost a lot of info :( need to get a tb hard drive asap atleast i didnt have to pay someone to do it nor lay out $650 again for a phone thank you for all the help yall have gave to me
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