BlackBerry Forums Support Community - View Single Post - unable to connect phone to desktop manager

ladyluxe · 11-15-2010, 01:58 AM

my new phone has IT policy installed and i've never synced it with a DM. i'm trying to reset to factory defaults, but each time i try to connect my phone to DM it says:

"BlackBerry Desktop Manager failed to connect to your BlackBerry device."

i've tried reconnecting the device a million times, but still get the same error msg. anyone have any clue what's wrong?

11-15-2010, 01:58 AM	#1
ladyluxe New Member Join Date: Jan 2010 Model: 8900 PIN: N/A Carrier: PCCW Posts: 2	unable to connect phone to desktop manager Please Login to Remove! my new phone has IT policy installed and i've never synced it with a DM. i'm trying to reset to factory defaults, but each time i try to connect my phone to DM it says: "BlackBerry Desktop Manager failed to connect to your BlackBerry device." i've tried reconnecting the device a million times, but still get the same error msg. anyone have any clue what's wrong?
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