RIM withholding answer
I have the same one-way sync problem. I found out that RIM has a knowledgebase article that explains the steps to fix this problem, and they promised to send it to me. When it never arrived, I called back and was told the promise was made in error. I couldn't have it because it was reserved for a certain level of paid support customers and I wasn't one of them. For just under $300 bucks, I could buy a one-time support service and they would let me have the document. Wow, that's customer service for you! So, I am still screwed unless I renew our support contract, which I'm not sure I want to do.
For those of you with active support contracts, the article you are looking for is KB10105 called "Calendar Entries Not Syncing with Outlook". I'd love to know what is says, so if anyone is so inclined to make the secrets available, I would be in your debt.
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