Thanks guys, I got it all cleared up.
Called Tmobile again and got someone who was knowledgeable enough to explain to me why i couldnt change plans, and also explained the terms under which I would be able to get what i needed.
The rep explained that my old plan, called "smart access" didn't have myfaves and BB unlimited as options. I would have to be on that plan for 1 year before I could switch to a different group of plans. I told her I had been on the current plan for 1.5 yrs so she talked to her supervisor and got me switched over to the myfaves 600 plan + BB unlimited. I'm a happy camper!
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