While it's nonetheless amazing to me that Verizon would let a phone go out with another customer's data on it, I don't take anything for granted. When I had to swap out my 8703e due to a battery life issue, I wiped it myself, right in the store, before turning it over to them.
Interestingly, no one at the Verizon store knew how to do it (I didn't either, but at least I figured it out after a couple of minutes).
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