No need to cry. We can get this fixed for you. Just be patient and follow the steps. Rushing through it will surely cause you to miss a key step.
1) download the OS for your 9000
2) double click on the .exe file to install it on your PC
3) Once installed, locate and remove the vendor.xml file
4) Run Loader.exe and follow the prompts.
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The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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