[aiharkness]

Update, reload, reinstall...the word isn't so important here. Did the action result in you being presented with the initial setup screen, as if the device were new? Did the process take a while, did you see the computer downloading the OS components and tell you it was updating the software?

If the answer to the above is yes, then you accomplished what I suggested, and I believe you ruled out corrupt software. Your next step is correct if getting it repaired is your goal.
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