Seems like Verizon needs to do a better job of documenting things.
The following is directly from the Verizon link the-economist provided in post #6:
Quote:
How to Get It
1. Open up the Get it Now browser by pressing the Get it Now arrow which is also the right navigation arrow on your handset.
2. Using your navigation arrow, scroll down to 3. Get Fun & Games, for Games or, 5. Get Going for Get Going applications and press the OK button.
3. Press the OK button while option 1. Get New is selected.
4. This will connect you to a list of games and applications that you can browse and immediately download to your phone.
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I would suggest the OP contact Verizon.