BlackBerry Forums Support Community - View Single Post - Moving from one Tour to another

rambo47 · 10-13-2011, 05:57 AM

Sounds like the BIS account in question is pointing at the wrong phone. Try logging into your Verizon BIS page and re-entering your new PIN/IMEI for this device. You can resend service books from there too, which could be another cause of the problem.

10-13-2011, 05:57 AM	#5
rambo47 Latino Hasta La Muerte Join Date: Jan 2005 Location: Denville, NJ. Model: 9370 Carrier: Verizon Posts: 9,063	Re: Moving from one Tour to another - how? Sounds like the BIS account in question is pointing at the wrong phone. Try logging into your Verizon BIS page and re-entering your new PIN/IMEI for this device. You can resend service books from there too, which could be another cause of the problem.
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