Thanks, I've had a look a those articles but can't seem to solve the problem either.
Bes and exchange are on 2 separate servers.
On the Bes server you can can add the user as it searches all the mailbox's on the domain
Sorry not too familiar with it as i just "fell" into the role.
I've also just added another email as a test who has the same admin access as me and he also can't be added to the blackberry.
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