Quote:
Originally Posted by hulkjoshua
Press and hold the alt key, the right aA key (shift/caps lock) and the del key at the same time.
The BlackBerry smartphone will shut down, and the keys can now be released.
When the BlackBerry smartphone has restarted the reset is complete.
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that will only repower the phone. the OP needs to simply pull the battery to do the same thing. The OP indicated a download of OS and other maintenance software so answering the basic questions will offer more info on what is causing this unless the phone is defective.