[RadHaz75]

do you have multiple bas in the pool, if so behind a load balancer? what do the tomcat logs say?

C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Monitoring Service\external\tomcat\logs

I have 2 BAS behind a hardware LB set to LB geographically. so when i setup monitoring and pointed it to the pool name it would sit there and never connect so the monitoring page wouldnt load. i changed the pool name to one of the specific BAS servers and it started working.

HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion\BlackBerry Enterprise Server\Administration Service

set BASDNSRoundRobinHostName to the FQDN of one of the physical BAS server names. it works but its still a workaround. rim has SDR311648 for the issue but no resolution yet.